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equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

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Where can I assign my team members a VPN Tracker plan?
Can I contact you if I need help?
Can I undo Remote Connection Wipe?
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
What plan do I need for Remote Connection Wipe?
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
What would I need Remote Connection Wipe for?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
How does Personal Safe deal with data conflicts?
Where can I manage my VPN Tracker accounts?
What is a Hash Mismatch?
What is a "Peer Hangup" error?
Using VPN Tracker in teams
Why can't I see our TeamCloud connection?
What do the different roles in my.vpntracker do?
What are TeamCloud Groups?
Is 2FA available for my account?
How can I set up two-factor authentication for my VPN Tracker account?
How can I update my credit card details?
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
VPN Tracker shows a status of connected, but I cannot reach any of my servers using WiFi from my phone (or USB from phone). Using a cellular signal off a MiFi device works but using hotspot does not.
What is VPN Tracker World Connect?
How can I update the address or email address of my equinux ID?
How do I assign a team member a license?
I'm having trouble signing in with two-factor authentication (2FA)
Which VPN Tracker edition do I need to buy now?
How do I add an app into my Applications folder?
How can I remove a payment method?
I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?
What is VPN Tracker?
Why do businesses need VPN Tracker when switching to Mac?
Does VPN Tracker support all major VPN protocols?
Can VPN Tracker replace my Windows VPN client?
Is there a central management option for teams?
Is VPN Tracker compatible with M1 and M2 Macs?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
Do I need to reconfigure my firewall or VPN gateway?
How can I migrate from a Windows VPN setup to VPN Tracker on Mac?
Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?
Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
How do I invite equinux Support to my team?
Which file formats can be imported with VPN Tracker?