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Problems with the first USB-C port of the Tankstation Pro - KH2310

Frequently Asked Questions

Problems with the first USB-C port of the Tankstation Pro
 

The first USB-C port of the Tankstation Pro (identified by two lightning bolts) charges at the highest speed. If there is a communication problem with the end device (e.g. MacBook, iPhone or iPad) during the negotiation of the charging speed, this port switches off automatically. This is not a defect.

Troubleshooting

  • Disconnect the Tankstation from the power supply.
  • Wait until the blue power LED has completely extinguished (up to 1 minute).
  • After the power LED has extinguished, wait another 3 minutes.
  • Plug the Tankstation back in and reconnect the end devices.
  • If possible, use other cables.