Frequently Asked Questions
I have forgotten the password for my TV Pro ID
If you have forgotten your TV Pro password, please follow these steps:
‣ Visit TV Pro Login. ‣ Click on "Forgot password" there. ‣ Follow the further steps.► Watch tutorial
How can I update an App on Apple TV 4?
Apps on your Apple TV 4 are automatically updated.
You can check if an update for an app is available or if it hasn't been installed yet via the App Store.
Search for the app in the App Store. If you see an "Update" button instead of "Open," you can then manually start the update process.
How do I cancel my subscription in iTunes?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
How do I manage the Mediathek runtime packages?
You can expand TV Pro Mediathek with "My Mediathek" subscription packages to access the complete Mediathek library. We offer various Mediathek packages and running times.
Packages:
You want another package or another runtime? No problem - this is all in the: App Store Settings
To cancel:
All these products are handled through your AppStore account. There, you can find all running subscriptions under 'Subscriptions' and you can deactivate the automatic extension: Access it here
Further information on renewal
The processing takes place directly via your iTunes account and extends 24h before expiration automatically by the chosen runtime. You can switch the automatic extension up to 24h before an extension at any time in the AppStore in your account settings, ie. An unsubscription becomes effective at the end of the term.
Does the TV Pro Mediathek also work abroad like in the USA or in Spain?
TV broadcasters determine the availability of their media publications in foreign countries themselves. Therefore, we cannot guarantee whether a show will be available abroad.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.
My purchased subscription is not recognized. What can I do?
1. Check in which app the purchase was made
Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > SubscriptionsA package should be selected and active here.
2. Open app and transfer product status to TV Pro ID
Please open the app in which you purchased the package in the next step.- Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here
How do I log in with my TV Pro ID?
The TV Pro ID is the central account for the TV Pro app family:
- TV Pro
- Live TV
- TV Pro Mediathek
- Secure purchases
- Transfer purchases
- Use features like Sync etc.
TV Pro
TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro IDLive TV
Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro IDTV Pro Mediathek
TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
Help! After updating to the latest tvOS version, Apple has installed an "Apple TV" app that will now start whenever I press the Home button. How do I turn it off?
Unfortunately, Apple has changed the behavior of all Apple TVs with a software update. If you now press the Home button of the Siri Remote, then the "Apple TV" app starts instead of returning to the home screen. You can argue about the benefits of the "Apple TV" app for a long time. The easiest way is to change the home button back to the old behavior.
To return to the old procedure (Home-Button = Home-Screen), proceed as follows:
Homescreen> Settings> Remote controls and devices> Home button
There you can assign the Home button again with the old function.
How can I view the terms of my subscriptions in my TV Pro ID?
You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in:
http://livetvhq.livetvgmbh.de.
How long are the Mediathek contents available in the TV Pro Mediathek?
Availability is determined by the broadcasters, we cannot make a general statement about this. We check every day which content is still available and update our catalog accordingly.
With the Download feature in the versions for iPhone, iPad and Mac, most content can be downloaded for offline use. Some content is excluded from this by the broadcasters.
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“).
To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at:
http://my.tvproapp.de
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Is it possible to activate Family Sharing for Live TV and TV Pro?
Apple Family sharing is not activated for our products.
Where can I find my TV Pro ID?
If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .
How to close and restart an app on Apple TV?
1. On your Apple TV remote, press the TV icon button twice quickly. This will take you to the app switcher.
2. If necessary, swipe left or right on the remote’s touchpad until the app you want to close is in the middle of your screen.
3. Then swipe up on the touchpad to make the app fly away. It is then closed.
Now swipe left until you return to your home screen, and restart the app.
I can no longer log in to the TV Pro or Live TV App. What can I do?
If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause:
No account with this email address
- Password reset only works if an account actually exists with the entered email address.
- Check if you may have registered with a different email address.
Check old emails
- Search your email inbox for previous emails from @equinux.com.
- If you find such emails, your account was probably created with this email address.
- Try logging in with this address or performing the password reset for this email address.
If no emails are found
- If you do not find any emails from @equinux.com, you probably have not yet created an account.
- In this case, you can simply create a new account with your current email address.
I purchased a license – how do I get my access back?
If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.What to do if the restoration does not work?
If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store. |